Privacy policy.
Effective Date: January 1, 2025
At Visional (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the confidentiality, integrity, and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (visionalcoo.com), use our services, or interact with us online.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, address, and other identifiers provided when booking services or filling out forms.
Protected Health Information (PHI): Health history, treatment information, or other wellness-related details you provide when using our services.
Payment Information: Billing details used to process transactions (processed securely by third-party providers).
Usage Data: Information about how you interact with our website, including IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use the information collected to:
Deliver and manage the services you request.
Communicate with you about appointments, treatment plans, promotions, and updates.
Personalize your experience and recommend services.
Improve our website and services.
Comply with applicable laws, regulations, and professional standards (including HIPAA).
3. HIPAA Compliance & PHI Protection
Visional is committed to compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This means:
Safeguards: We maintain administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, or disclosure.
Minimum Necessary Rule: We use or disclose only the minimum PHI necessary to accomplish the intended purpose.
Business Associates: Third-party vendors that support our operations (such as booking platforms or secure communication systems) are required to sign Business Associate Agreements (BAAs) and comply with HIPAA standards.
Access & Restrictions: You have the right to request access to your PHI, request amendments, and place restrictions on certain uses or disclosures as permitted by law.
4. How We Share Your Information
We do not sell or rent your information. We may share data only as necessary to:
Service Providers & Business Associates: For secure processing of payments, appointment scheduling, and communication.
Legal Compliance: When required by law, regulation, or court order.
Treatment & Operations: As necessary to provide care, coordinate treatment, or support healthcare operations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate safeguards.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and user experience. You can disable cookies in your browser settings.
6. Data Security
We take reasonable and appropriate measures to protect your information. These include:
Encryption: Sensitive data, including PHI, is encrypted in transit and at rest.
Access Controls: Only authorized personnel with a legitimate need have access to PHI.
Monitoring: Systems are monitored for potential vulnerabilities and breaches.
Despite these measures, no system is 100% secure. If a data breach occurs, we will notify affected parties as required by law.
7. Your Rights Under HIPAA
As a client, you have the right to:
Access and obtain a copy of your PHI.
Request corrections to your PHI.
Request restrictions on how we use or disclose your PHI.
Receive an accounting of disclosures of your PHI.
Request confidential communications through alternative means (e.g., phone vs. email).
File a complaint with Visional or with the U.S. Department of Health & Human Services (HHS) Office for Civil Rights if you believe your privacy rights have been violated.
To exercise these rights, please contact us using the information below.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have information about a child, please contact us.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your rights under HIPAA, please contact us:
Visional
jvandril@visionalcoo.com